SHIPPING POLICY



For orders under $100, standard shipping is $8.95 and express shipping is $15.00.

EXPRESS SHIPPING AUSTRALIA
Please note orders will only be processed on business days (Monday-Friday) within 48 hours. When you order before 12pm WST your order will be sent same day. You will receive a dispatch notification once dispatched. We offer Australia Post Express shipping to our Australian customers. Express shipping means your parcel will arrive to you approximately 1-2 business days after receiving your dispatch notification (this will include your tracking number)

All parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave in the safest place/at your door if no one is home to answer. 

SPLIT ORDERS
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. We will notify you via email if your order is split. There will not be any additional shipping charges applied to split orders. 

TRACKING YOUR ORDER
Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such). Please note your order can take a few hours to become available for tracking after you receive this number. If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at customercare@zetoni.com.au. We can then provide to you the tracking number.

PLEASE NOTE
Once your parcel has left our warehouse, it is the property of Australia Post, however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at customercare@zetoni.com.au if you experience any delays.

Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.

 

 

RETURNS & REFUND POLICY

SALE RETURN POLICY 
All items on SALE are exchange only. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.

PROMOTIONAL DAYS (when we offer a % off storewide, particular brand or participate in a Third Party event) 
No returns on sale items that have been further reduced. Full priced items, normal return policy applies.

To be eligible for a credit voucher or return, your item must be received by Zetoni Boutique within 7 days from when you receive your item.  We determine this date from the date received via your tracking.

Please note: We have a STRICT refund policy and refunds will NOT be issued after 7 days. We advise sending all returns via Express Post to avoid Australia Post Delays and missing out on a refund.

Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging including the box. Any garment returned that is stained in any way or has been dry cleaned or damaged will not be refunded.

Please note: Zetoni reserves the right to refuse to provide a refund, should the garment not meet our requirements stated in this policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit voucher.

If you are approved, then your refund will be processed and automatically applied credit within 10 business days.

Please note: Any costs for postage to send the item back to Zetoni will be incurred at the customer’s expense. We advise you to send with a tracking number to ensure the item is not lost.

We do not offer refunds on Sale Items, Promotional Items or if Discount Codes are applied. Please see the policy below for Sale Items/Promotions/Discount Codes.

We do not offer refunds for Change of Mind.

We do not offer refunds if you have already purchased an item then re-purchased as a sale item.

We do not offer refunds after a second exchange.

 

EXCHANGES/CREDIT NOTES

To be eligible for an exchange or credit note, your item must be received by Zetoni within 14 days from when you receive your item.  We determine this date from the date received via your tracking.

Your item must be unused and in the same condition that you received it, must be unworn, must be unwashed, must be unmarked, must be unaltered and must be undamaged. Must be returned with the original swing tags attached to the garment as well as the original packaging including the box. Any garment returned that is stained in any way or has been dry cleaned or damaged will not receive an exchange or credit note.

Please note: Zetoni reserve the right to refuse to provide an exchange or credit note should the garment not meet our requirements stated in this policy.

Once we have exchanged a full price item once, there is no eligibility for a refund.

For all second exchanges and Sale Items/Promotions/Discount Codes that are returned to be exchanged, a return post bag must be included in your return parcel at the customer’s expense. If a return post bag isn’t included, you will be invoiced for the cost of the return post bag. Once paid, we will process your exchange and post it back to you.

Credit notes are valid for 3 years from the date of issue and cannot be extended.

PRE ORDERS

Once a Pre-Order has been made, you are not entitled to a refund until you have received the item. We do not offer refunds for change of mind.

Once approved, please post returns to:

Zetoni Boutique

101/312 Beaconsfield Pde

Middle Park VIC 3206

Australia