We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
If you are not happy with your purchase from Zetoni, you can return or exchange it, or have it repaired, in accordance with the terms below.
SALE RETURN POLICY
All items in the SALE section are exchange only. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.
FULL PRICED ITEMS
You may return full priced items for an exchange or eBoutique store credit (valid for 12 months) given you meet our returns policy requirements. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged garments. We do not offer refunds unless an item is deemed to be faulty (see below).
Please note: For hygiene reasons and for your protection, we do not accept returns on pierced earrings.
We ask that you take care when trying on your garments as any garments returned to us with makeup/fake tan or any other markings/stains/smells will not be accepted. This also includes garments that have had their tags removed or altered in any way.
Returns must be initiated on items and returned to us within 7 days for Australian customers and 14 days for International customers. We reserve the right to deny any returns that are made after this period.
When purchases are made with Afterpay, our regular returns policy will apply. Once we have received & approved your return you will be issued with an exchange or eBoutique voucher (not a refund) regardless of whether or not your repayments have commenced or completed. Your Afterpay payment schedule will continue as normal, however, you will be able to use the full value of your eBoutique Voucher right away.
We are unable to offer store credits for items purchased on sale, however, you are welcome to exchange your sale item for a different size or a different style provided it is equal or greater in value than your original purchase. Customers are required to cover any relevant shipping costs associated with the exchange of a sale item.
FINAL SALE - ITEMS PURCHASED DURING OUR ONLINE SALES (IE: BLACK FRIDAY, CYBER MONDAY, BOXING DAY) OR ITEMS MARKED DOWN BY 50% OFF OR MORE ARE STRICTLY NON-RETURNABLE AND CONSIDERED FINAL SALE. PLEASE CHOOSE CAREFULLY AS NO RETURNS, CREDITS OR EXCHANGES WILL BE PROVIDED.
A refund will be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery. Please be advised that all garments are carefully inspected prior to dispatch and are sent in brand new condition. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault. We'll be more than happy to rectify this for you asap!
In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product that matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
Purchasing an 'incorrect size' or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.
If you wish to return any full-priced items for an exchange or eBoutique voucher, you can do so by visiting our Returns Portal below. Please ensure you meet all of the returns policy requirements before initiating a return. Returns that do not meet our returns policy requirements may be denied. Note: we are unable to supply a return label, therefore the cost of the return shipping is the responsibility of the customer.